Return & Refund
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Customer Service
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At Michael Top, we realize how difficult it is to order merchandise on-line, especially for first-time buyers. Without actually seeing the products, you're never really sure if you're buying exactly what you want. We want to guarantee our customers are fully satisfied. If you're not completely satisfied with your purchase, you may return or exchange your merchandise within 14 days of receiving your order.
1. Return Conditions
Please take extra care when trying on jewelry, as returned items must meet the following conditions to qualify for refund:
--Items must be unworn and unwashed.
--Items must have all tags attached.
--Full refund will be given for the cost of the item, excluding postage & returns cost.
--Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not mail the package via post box without obtaining a certificate of posting, as any missing parcel is your responsibility.
--Keep your certificate of postage safe as you will need this as your proof of return.
2. Shipping Charges
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.
3. Final Sale Items
Due to the nature of the product, All items ending in $.96, $.97, $.98 are considered “Final Sale” and are not qualified for refund or exchange.
4. Exchanges
We only do return and refund at this time. If for any reason you do need to return something to us, send your item back to us within 14 days of receiving the product to the address below.No exchanges!
5. Refund
A refund is given to the original form of payment. Kindly note that after the refund is through, it can take 3-5 working days for the balance to show on your account (depending on your card issuer). Please keep in mind that original shipping fees are non-refundable.
6. How to return
When returning items to us, please place your product without removing any labels or tags in a sealed bag with the invoice slip (just so we can get the order ID and name).
7. Return Address
Australian address:8 deadman rd,moorebank NSW 2170,AUSTRALIA.
Once your returned product is received and inspected, we will send you an email notification indicating that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Helpful Hint: You will be responsible for shipping costs to return items and shipping charges must be prepaid.
If you still need assistance, please email support@michaeltop.com